Mon–Sat: 9:00 AM – 7:00 PM info@watertreatmentinstitute.com

Frequently Asked Questions

Everything you need to know before booking a service or placing an order.

General

Do you offer a free site visit?

Yes — every quote starts with a free water test and site assessment, no obligation.

Which cities do you cover?

We currently serve 30+ cities across Pakistan. Message us on WhatsApp with your city to confirm coverage.

How fast can you respond?

Most inquiries get a response within a few hours, and installations are usually scheduled within the same week.

Installation

How long does an RO installation take?

Typically 60–90 minutes for residential under-sink systems; commercial plants vary by size and are quoted after survey.

Do you provide the plumbing fittings?

Yes, all necessary fittings and connections are included in the installation quote.

Is there a warranty?

Yes — every installation carries a 1-year service warranty covering workmanship and system function.

Maintenance & Repair

How often should filters be cleaned or replaced?

Sediment and carbon filters every 6–12 months, membranes every 18–24 months depending on water quality and usage.

What does an AMC (Annual Maintenance Contract) include?

Scheduled quarterly cleaning visits, filter replacement tracking, and priority repair response for one fixed yearly fee.

Can you fix a system installed by another company?

Yes, our technicians can diagnose and repair most standard RO and filtration setups.

Shop & Orders

How do I know if a part fits my system?

Message us on WhatsApp with your system model or a photo — we'll confirm compatibility before you order.

How is payment handled?

Cash on Delivery is available now; online payment options are being added soon.

How will I know my order is confirmed?

Every order is confirmed directly on WhatsApp shortly after checkout.

Still have a question?

Message us directly — we usually reply within a few hours.

Ask on WhatsApp