Privacy Policy

Last updated: August 12, 2026

Water Treatment Institute ("we", "us", "our") operates https://www.watertreatmentinstitute.com (the "Site"). This Privacy Policy explains what information we collect when you use our Site, how we use it, and the choices you have.

1. Information We Collect

When you submit a quote request, service request, contact form, product order, or review on this Site, we collect the information you provide, which may include:

• Your name, phone number, and WhatsApp number
• Your email address (where provided)
• Your city and delivery/service address (for orders and service visits)
• Details about the service or product you're interested in
• Any message or notes you include with your submission

We also automatically collect limited technical information through standard web analytics (such as Google Analytics), including your approximate location (city/country level), device/browser type, and pages visited, to help us understand how the Site is used.

2. How We Use Your Information

We use the information you provide to:

• Respond to your quote, service, or contact request, including via WhatsApp
• Process and fulfill orders placed through our online shop
• Schedule site visits, installations, and maintenance appointments
• Improve our services and this Site
• Comply with legal obligations where applicable

We do not sell your personal information to third parties.

3. WhatsApp Communication

When you submit a form on this Site, your details are forwarded to our business WhatsApp number so our team can respond quickly. By submitting a form, you consent to being contacted via WhatsApp, phone call, or email regarding your inquiry or order.

4. Cookies & Analytics

This Site may use cookies and similar technologies (such as Google Analytics and, where enabled, Google AdSense) to understand visitor behavior and, where applicable, show relevant advertising. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site.

5. Third-Party Services

We may use trusted third-party services to operate this Site and our business, including WhatsApp Business, Google Analytics, and Google AdSense (where enabled). These providers may process limited data according to their own privacy policies.

6. Data Retention

We retain lead, order, and review information for as long as reasonably necessary to provide our services, respond to inquiries, maintain business records, and comply with legal obligations.

7. Your Rights

You may request that we correct or delete the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests promptly.

8. Children's Privacy

This Site is intended for use by adults seeking water treatment services and products. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: info@watertreatmentinstitute.com
Phone / WhatsApp: +923060040786
Address: 826P+3VJ Water Treatment Institute, Dasuha, Samundari Road, Faisalabad, Pakistan, 38070